FAQs

You can order directly from our website by selecting your favorite products, adding them to your cart, and proceeding to checkout.

You can cancel or edit your order within 6 hours after placing it. After 6 hours, the order will be processed and can no longer be changed or canceled. Please contact us immediately at Contact@Texcomfy.com for assistance.

Once your order is confirmed, you will receive an automatic email with a tracking number. If you haven’t received it, please: Check your spam/junk folder. Ensure you entered the correct email address. If you still haven’t received it, contact us for support.

Yes! You can select the Gift Option at checkout and add a personalized message for the recipient.

We accept payments via credit cards, debit cards, PayPal, Shop App, Google Pay, Apple Pay and Amazon Pay.

All transactions are securely processed by PayPal, Shopify, Stripe, Google Pay, and Apple Pay, Amazon Pay. We do not store your credit card information after the transaction is completed. Check out our Privacy Policy for more details.

Please ensure your card details are entered correctly or try using a different payment method. If the issue persists, contact your bank or reach out to us at Contact@Texcomfy.com for assistance.

📦 Processing Time:
- Birthday Plates are handcrafted and take 2-3 weeks to produce before shipping.
- Embroidered and wooden products are processed within 3-5 business days before shipping.

🚚 Estimated Delivery Time:
- USA (Domestic): 7–10 business days
- UK & EU: 7–15 business days
- Canada: 7–15 business days
- Australia & New Zealand: 7–10 business days
- International: 10–20 business days (depending on destination)

Shipping costs are based on product weight, shipping address, and the shipping method selected at checkout.

Yes! We will send you a tracking number via email. You can also check the Order Tracking page on our website.

Tracking numbers may take 1-2 days to update in the shipping system. If your tracking status does not update after a few days, please contact the shipping carrier or email us for assistance.

P.O. Boxes: We recommend providing a complete street address to avoid lost shipments. Military addresses (APO/FPO): Currently, we do not support delivery to these locations.

Please email your new address to Contact@Texcomfy.com as soon as possible so we can update it before your order is shipped.

Import taxes and duties vary depending on your country’s regulations. Texcomfy is not responsible for any additional charges that may apply upon delivery. Please check with your local customs office for more details.

You can return or exchange items within 30 days of receiving them if they are defective or not as described. Please keep the original packaging, box, and receipt when requesting a return/exchange.

If your item arrives damaged due to shipping, please take a photo and contact us within 48 hours for a replacement or refund.

Yes! If the item is defective or not as described, we will issue a 100% refund after receiving the returned product. Refunds will be processed to your original payment method and may take up to 10 business days to appear in your account.

Some items cannot be returned, including: ❌ Customized items ❌ Discounted items or gift cards

Yes! We offer a 15-day warranty on all products to ensure quality and customer satisfaction. For more details, check our Returns & Warranty Policy on our website.

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