Shipping policy

Shipping Policy

At Texcomfy, we are committed to providing a reliable and seamless shipping experience. Below are the details of our shipping policy:

Shipping Areas

We offer worldwide shipping. Please note that shipping times may vary depending on your location.

Order Processing Time

Personalized/Handmade Products (e.g., Birthday Plates, Christmas Plates, custom items):
- Standard: 16–21 days
- Priority: 10–15 days
- Rush: 7 days
Ready-to-Ship Products: 1–2 business days

Shipping Time

Domestic USA:
- US Economy Shipping: 10–14 business days
- US Standard Delivery: 7–10 business days
- US Priority Delivery: 4–8 business days
EU & UK: 7-10 business days
Canada: 7-15 business days
Australia & New Zealand: 7-10 business days
Other International Destinations: 7-21 business days

📌 Note: In rare cases, international shipping to some countries may take 4-8 weeks or longer, especially for destinations with slower delivery times.

Shipping times may vary due to:

✅ Strikes
✅ Pandemics
✅ Bad weather
✅ Holiday seasons
✅ Large or bulky items
✅ Carrier errors

If any of these situations occur, Texcomfy will provide full updates based on the information we receive.

Shipping Costs and Import Taxes

Shipping costs are calculated at checkout, based on the delivery address and the weight of your order.
Some countries may have additional charges due to their geographic location.

⚠️ Texcomfy is not responsible for any import taxes, customs duties, or additional fees that may apply.

Note: For bulky or large items, shipping costs may be higher and will be clearly stated at checkout.

Refused or Unaccepted Shipments

We are not responsible for refunds if:

The customer refuses to accept the delivery.
The carrier attempts delivery multiple times but is unable to deliver successfully.
The tracking status shows the package was delivered to the provided address.

In these cases, Texcomfy reserves the right to abandon the package without issuing a refund.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can also check your order’s status in the Order Tracking section on our website.

Damage or Loss During Shipping

If your order is damaged or lost during shipping, please contact us at Support@texcomfy.com within 7 days of receiving your order.
📸 Please attach photos of the damaged items to help us provide faster assistance.

Order Changes or Cancellations

Need to modify or cancel your order? Contact us at Support@texcomfy.com as soon as possible.
🚚 Once your order has been shipped, we cannot make any changes.